The story
The Situation
As a product designer at a fast-growing healthtech startup, I was asked to integrate AI features into our product. The engineering team was excited to experiment, but I struggled with clarity. Were we solving real user problems? Or just building flashy AI features that looked good in demos but failed in practice? Without structure, we risked wasting time and losing user trust.
Patterns
The Approach
That’s when I turned to the UX for AI Manual. The patterns gave me a clear way to think through the problem—when to use AI, how to set expectations, and how to build trust even when things went wrong.
When and how should I use AI in my product?
The manual showed me how to validate whether AI truly added value. This helped me prioritize opportunities that mattered to users, not just hype.
How do I explain my AI system to users?
I learned to communicate outcomes in simple, human terms. Instead of overwhelming users with technical detail, I could focus on the benefits.
How do I design responsibly for errors?
The manual guided me to build recovery strategies so users felt supported even when AI wasn’t perfect. This built confidence and trust.
Activities
The Results
Empathy Map
Helped me step into the user’s perspective and uncover frustrations and needs before designing.
Journey Mapping
By visualizing the end-to-end flow, I identified exactly where AI could add value without disrupting existing habits.
Value Proposition
Aligned user benefits with business outcomes, keeping the design grounded in both impact and feasibility.
Stakeholder Map
Mapped roles and influence across the team so designers, engineers, and product leads were aligned from the start.
Recommendation
Design AI Projects with Confidence
If you’re a product designer, the UX for AI Manual is more than just guidance—it’s a practical toolkit. It helps you move from uncertainty to structure, design AI responsibly, and deliver features that both users and businesses can trust.
The UX for AI Manual felt like a design partner. It gave me structure, helped me align my team, and gave me confidence to design AI features users actually trusted.
Aarav Mehta
Product Designer, Healthtech Startup
