Last Updated: Aug 20, 2025
BrandRx Consulting (“BrandRx”, “we”, “our”, or “us”) values your privacy. This Privacy Policy describes in clear detail how we handle your personal information when you interact with our website, digital manuals, toolkits, research guides, workshops, consulting services, and subscriptions or purchases made via our Marketplace (our website, AIX Compass, Gumroad, Razorpay, and Zoho Payments).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
- Personal Identification Data.
- Full name, email address, phone number, company/organization (when applicable).
- Account details used to register for AIX Compass or related BrandRx services.
- Billing & Payment Data.
- Payment method details (processed securely by Gumroad, Razorpay, or Zoho Payments).
- Billing address, GST details, and transaction history.
- We do not store your credit/debit card numbers or sensitive financial data.
- Note: BrandRx does not store credit/debit card numbers or sensitive financial data.
- Service Usage Data
- How you interact with our websites, AIX Compass, and digital products.
- Device details such as IP address, browser type, operating system, pages visited, session duration, and timestamps.
- Communication Data
- Emails, messages, or support requests sent to us via email, AIX Compass, or web forms.
- Cookies and Tracking Data
- Small data files stored on your device to recognize repeat visits, remember preferences, and analyze site performance.
- AI-Generated and Input Data (AIX Compass only)
- Prompts, responses, and uploaded files processed through AIX Compass for analysis or collaboration.
- Data may be temporarily processed to generate AI responses, improve accuracy, and ensure platform security.
- Note: AIX Compass does not use your proprietary data to train public AI models.
2. How We Collect Data
- Directly from You: When you register for AIX Compass, purchase a manual, sign up for a workshop, or contact support.
- Automatically: Through cookies, analytics tools, and server logs when you browse our website.
- From Third Parties: Limited information from payment processors (Gumroad, Razorpay, Zoho Payments) or analytics providers that help us verify transactions and improve services.
3. How We Use Your Data
- Provide and Deliver Services
- Create and manage AIX Compass accounts.
- Fulfill your purchases and provide access to manuals, toolkits, and workshops.
- Deliver consulting services as requested.
- Process Payments and Invoicing
- Verify and process transactions securely via Gumroad, Razorpay, and Zoho Payments.
- Generate receipts, tax invoices, and GST compliance documents.
- Communicate With You
- Send confirmations, updates, and important notifications related to your purchases.
- Respond to inquiries and provide customer support.
- Share product updates, educational resources, and promotional materials (with your consent).
- Improve Our Services
- Analyze engagement and usage patterns to enhance AIX Compass and BrandRx products.
- Identify patterns to enhance usability, functionality, and content.
- Legal Compliance
- Maintain transaction records as required under Indian tax and data protection laws.
4. Cookies and Tracking Technologies
- Keep you logged in during AIX Compass or website sessions.
- Save user preferences and settings.
- Analyze performance through tools like Google Analytics.
5. Data Retention
We retain data only as long as necessary for the purposes stated:
- Personal and account data are kept while your AIX Compass account or service relationship remains active.
- Billing and transaction data are retained for at least 7 years to comply with Indian accounting and tax laws.
- AI input data in AIX Compass is typically not stored permanently, unless you explicitly save or export it.
- Anonymized analytics data may be retained indefinitely for research and improvement.
6. Your Rights
You have the right to:
- Access and Correct your personal data;
- Request Deletion of data no longer required;
- Restrict Processing for marketing or analytics;
- Withdraw Consent for optional communications;
- Request Data Portability (where applicable).
To exercise your rights, contact us at support@studiobrandrx.com.
We may verify your identity before fulfilling requests.
7. Purchases and Payments
- All payments are processed through Razorpay, Gumroad, and Zoho Payments.
- We do not store your card details; all sensitive payment information is handled directly by these third-party providers under their security and privacy standards.
- You should review their privacy policies to understand how they handle your data.
8. Data Sharing
We do not sell, rent, or trade your data. We may share your data only with:
- Payment Processors: To verify and complete transactions.
- Service Providers: For analytics, cloud hosting, and communication tools (all bound by confidentiality obligations).
- Legal Authorities: If required to comply with law, regulation, or court orders.
9. Security Measures
We implement technical and organizational safeguards to protect your data, including:
- Encrypted connections (SSL/TLS) for all online transactions.
- Restricted access to sensitive data, limited to authorized personnel.
- Regular monitoring of systems for vulnerabilities.
While we strive to protect your data, no method of transmission over the internet is 100% secure. You acknowledge this risk by using our Services.
10. International Users
11. AI Usage and Responsibility (AIX Compass)
AIX Compass uses AI technologies to generate or summarize content.
Generated outputs are for informational purposes only and should be independently verified before reliance.
Users are responsible for the content they input or generate.
BrandRx is not liable for any loss or decision arising from AI-generated outputs.
11. Updates to Privacy Policy
12. Contact Us
For questions or concerns about this Privacy Policy, please contact: support@studiobrandrx.com
